Presence of IT continues to develop the most experienced and innovative team of WFM experts in the market today. When you collaborate with Presence of IT you gain access to a team of over 500 dedicated WFM and HCM career professionals.
It’s a real balancing act trying to find, train and retain the right levels of talent on your WFM team. The wide variety of specialized skills needed to keep a solution firing on all cylinders takes years of experience to gain, and a significant commitment to keep current. Meanwhile, the day-to-day demands of the business wait for no one. This leaves many organizations faced with a resource gap which is felt on a daily basis and affects employees' ability to deliver value when the business needs it most.
Our certified Solution and Technical Designers can give your business the help it needs by becoming part of your team for short or long term engagements. The duration and content of these engagements can be tailored by you to provide guidance, implementation, support or even training your existing team or new members.
The forecast is the very foundation of WFM. An inaccurate forecast results in incorrect headcount predictions, poor scheduling coverage and, of course, dissatisfied customers. Most businesses rarely monitor the accuracy of their forecasts and some admit to having never revisited their configuration choices since the initial implementation.
Presence of IT Solution Designers have designed a simple forecast “checkup” to determine the best forecasting configuration for one or many locations. Several different Kronos configuration combinations are explored and the results provide a precise measure of accuracy for future projections. As part of this service, our team will analyze your special events and determine which ones are relevant and which ones are just background noise. This will ultimately provide significant gains in accuracy during the key seasons and promotional periods, when you need it most.
By generating a more accurate forecast, you can redeploy underutilized and underperforming labor to customer facing activities, providing a significant contribution to the sales and margin growth and driving customer satisfaction.
One of our newest marketplace services has been developed to help optimize the scheduling processes. All businesses implement the Kronos scheduling solution to match customer demands and employee scheduling need and legal constraints. While this approach is effective, the data doesn’t always match up. Our Solution Designers can extract your data, run analysis and develop a report detailing our recommendations for a more precise schedule. Your data may show the need to hire more employees, increase current employees’ skill level or manipulate current scheduling configurations.
Many employers are finding it difficult to understand and comply with the complexities of the new Affordable Care Act (ACA) legislation. ACA corporate mandate requires employers to provide qualified full-time employees with an affordable healthcare plan.
Select one of our three ACA✓ offerings that best suits your workforce management needs.
• Option 1: ACA Reporting
If your objective is to simply monitor who does and doesn't qualify, we can we can provide a simple report of every employee's hours and highlight those approaching or already exceeding 29 hours per week.
• Option 2: ACA Kronos Workforce Analytics Plugin
Let us provide your labor and compliance goals in the most efficient way. Our uniquely powerful and insightful analytics reports, jointly developed with Kronos, highlight consequences and financial healthcare impact of modulating an employee's hours throughout the year. We can have a profound influence on the financial impact of employee turnover.
• Option 3: ACA Management
Our tools can automatically monitor and reduce or increase an employee's maximum weekly hours to proactively manage their hours and maintain the desired the desired status in line with your particular ACA strategy.
Many organizations turn to us for help due to the complexity, diversity and importance of their workforce pay configuration. Our Solution Designers created a value added service that, after a short assessment, can help our clients understand how well their business processes and configuration matches up with current industry best practices. This then becomes the foundation for a series of proposed improvement recommendations along with expected outcomes.
This process is highly collaborative and its success lies in the deep domain expertise of our Solution Designers. Their ability to recommend highly pragmatic solutions not only reinforce compliance, but also simplifies the design to reduce long term maintenance of the solution.
Find out how Presence of IT can become a part of your team, contact us today.
To find out more about our tailored services, download our brochures.